A member of Landmark Wholesale, Country Fare, went above and beyond for its clients despite adverse weather conditions last week.
Staff at the foodservice company, which delivers local produce to a wide variety of clients including hospitals, schools and nursing homes, braved last week’s snowy conditions to distribute more than two tonnes of deliveries to customers most in need.
Tim Whyatt, marketing manager at Country Fare, explained how the team pulled together to make sure its high-priority customers weren’t left out in the cold: “Customer service is our top priority at Country Fare. We knew that some of our clients might not be able to feed their customers if we couldn’t deliver their goods so we worked closely with Dorset Police to assess road conditions and identify those customers most in need and hospitals, nursing homes, boarding schools and hotels were put to the top of the list.
“While we were keen to maintain the high-quality service our customers know to expect, we were also conscious of the safety of our team so our most experienced drivers volunteered to brave the snow in 4×4 vehicles, with a small team staying behind at the office to ensure our clients were kept up to date with progress with hourly updates. As a result, our high-priority customers all received their deliveries. It was a real team effort, with everyone demonstrating the can-do attitude that Country Fare prides itself on. One of our directors even got up at 2am to make bacon sandwiches to keep everyone going.”
One client had more than 200 hotel guests at the Queens Hotel in Bournemouth to feed with limited stock, but was saved when Country Fare director Gavin Millward arrived safe and sound with their delivery. A chef at the hotel commented: “I can’t thank Country Fare enough for managing to deliver our goods in the awful weather. They saved me – I’ll never forget how they managed to do in that terrible weather!”
Ian Berry, head chef at Castledean Residential Home, commented: “Country Fare really helped me on the day of the snow fall. Gavin, the owner, personally drove my order to me to ensure residents weren’t without fresh produce. What a good service and really appreciated the delivery. Thank you!”
John Mills, managing director at Landmark Wholesale, commented: “We’re delighted by how Country Fare went the extra mile to deliver fantastic customer service to those most in need despite the inclement weather conditions. This commitment to their customers typifies our membership and their dedication to delivering exceptional customer service.”
For more information about Country Fare, please visit www.countryfare.co.uk