The Conference this year has been a huge success! Our focus of ‘Inspiring Customer Excellence’ has provided the framework for a fantastic range of Speakers. Our Speakers talked about how we can achieve Customer Excellence, that we cannot afford to stand still, we must differentiate ourselves and give our Customers the very best value.
As a Group our performance remains strong but we are focused on continuing to improve and grow our Business. We have heard from our Speakers about the importance of picking the right Partner and our Joint Business Plans with our Suppliers remain an ever important part of our Trading activities. New Member recruitment has been a key initiative for us and remains so over the next 12 months as we seek to further strengthen the Group with further additions.
We have an exciting year ahead of us, it’s a year of great activities for the Group!
Guest Speakers included:
James Walton, Chief Economist, IGD
Simon Weston OBE
James Lowman, Chief Executive, Association of Convenience Stores
James Bielby, Chief Executive, FWD
Rt.Hon.Lord Norman Lamont
Tom Fender, Managing Director him!,
Research & Consulting
The Baroness Tanni Grey-Thompson DBE